Returns & Exchanges
Important
No Returns on any items below unless item/s are faulty upon receiving:
- Sale and custom items
Orders during sale events are final sale and cannot be returned
Return Eligibility
- Item/s must be unused and in original packaging, with tags
- Item/s must not have any body odour or marks on item
- Request made in 30 days of delivery
- No returns due to change of mind
We reserve the right to refuse a return upon review.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Start a Return
To start a return, you can contact us at info@iramco.net. Please note that returns will need to be sent to the address which will be provided to you when requesting a return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If item/s are found to have odour, makeup marks or are in unsellable condition they will be sent back at your expense.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@iramco.net.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Satin
About Satin:
Satin is a luxurious fabric known for its glossy surface and elegant drape. Made from silk, polyester, or a blend of fibers, satin is often used in evening wear, lingerie, and accessories due to its smooth texture and beautiful sheen.
Care Instructions:
1. Washing:
Hand Wash: The best method for cleaning satin is by hand washing in cold water with a gentle detergent.
Machine Wash: If machine washing is necessary, place the garment in a mesh laundry bag and use the delicate cycle with cold water.
2. Drying:
Air Dry: Lay the garment flat on a clean towel and roll it up to remove excess water. Unroll and reshape the garment, then lay it flat to dry away from direct sunlight.
Avoid: Do not wring or twist the fabric, and avoid using a tumble dryer.
3. Ironing:
Low Heat: Iron on the reverse side using the lowest heat setting. Place a cloth between the iron and the fabric to prevent direct contact.
4. Storage:
Hang: Store satin garments on padded hangers to maintain their shape and avoid creases.
Polyester
About Polyester:
Polyester is a versatile and durable synthetic fabric commonly used in a wide range of clothing items. Known for its resistance to shrinking, stretching, and wrinkles, polyester is a practical choice for everyday wear.
Care Instructions:
1. Washing:
Machine Wash: Polyester can be safely machine washed. Use warm water and a standard detergent.
However, for delicate polyester fabrics, it is best to hand wash in cold water with a gentle detergent.
Avoid: Do not use bleach, as it can damage the fibers.
2. Drying:
Tumble Dry: Polyester garments can be tumble dried on a low heat setting.
Remove Promptly: Take the garments out of the dryer promptly to avoid wrinkles.
3. Ironing:
Low to Medium Heat: Use a low to medium heat setting on your iron. If necessary, use a pressing cloth to avoid direct heat on the fabric.
4. Storage:
Fold or Hang: Polyester can be folded or hung in your wardrobe. It's best to hang dresses and blouses to prevent creases.
Chiffon
About Chiffon:
Chiffon is a lightweight, sheer fabric with a soft, flowing drape. Often made from silk or synthetic fibers like polyester, chiffon is popular for formal dresses, blouses, and scarves due to its delicate and airy nature.
Care Instructions:
1. Washing:
Hand Wash: The gentlest method for cleaning chiffon is by hand washing in cold water with a mild detergent.
Machine Wash: If using a washing machine, place the chiffon garment in a mesh bag and use the delicate cycle with cold water.
2. Drying:
Air Dry: Gently squeeze out excess water without wringing. Lay flat on a towel to dry or hang to dry away from direct sunlight.
Avoid: Do not tumble dry chiffon as it can damage the fabric.
3. Ironing:
Low Heat: Iron on the reverse side with a low heat setting. Use a pressing cloth to prevent direct contact with the iron.
4. Storage:
Hang: Hang chiffon garments to maintain their shape and avoid creasing. Use padded hangers for extra protection.
Building Trust Through Care
By following these fabric care tips, you not only extend the life of your garments but also maintain their beauty and integrity.
At IRAM, we are committed to providing you with high-quality clothing and the knowledge you need to take care of them. Trust in our expertise, and enjoy your clothing for years to come.